سياسة الإستبدال و الإسترجاع

Return and Exchange Policy – FALC at FALC we care about your satisfaction and guarantee you a fair and clear experience. Our policy complies with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.⸻The customer has the right to: 1. Request a return or exchange of the product within 3 days from the date of receipt, in the following cases: • Clear manufacturing defect. • Receiving a product that does not match the specifications. 2. The product must be: • Unused and in its original condition. • With the original packaging + accessories + invoice. 3. The request will be reviewed within 7-14 working days from receiving the product, and the customer will be notified of the result via email or WhatsApp.⸻Returns or exchanges are not possible if: • The customer changes their mind after receipt without a defect or error. • The product is damaged due to misuse (breaking, dropping, opening the product, or attempting to repair it). • The product was purchased as a custom or modified order.⸻Important clauses: • When submitting a return or exchange request, the product must be returned in its original condition at the time of receipt, with all accessories and packaging, provided the customer has not used or benefited from the product. • Changing your mind is not an acceptable reason for return or exchange. • If the order is canceled after payment, the customer bears all payment gateway fees and any additional charges. • Once the payment process is completed, the fees are considered due, whether the order is shipped or not. • Payment gateway fees are deducted by payment companies such as (Mada, Visa, etc.) and are not received by the store at all. • The order cannot be canceled after the process has started. • Customized or modified products cannot be returned or exchanged. • Shipping fees are non-refundable if the product is intact. • The customer bears the shipping costs (both ways) if the mistake is not from the store. • If the customer does not respond or fails to pay the due fees within a maximum of 30 days from the notification date, the store has the right to dispose of the product without any liability. • If the return or exchange request is rejected due to violation of terms and conditions, the product will be returned at the customer’s expense. • This policy applies only to orders within Saudi Arabia. • In case of any dispute, the regulations of the Saudi Ministry of Commerce will be applied. • The store disclaims responsibility for any shipments returned to us due to customer’s failure to respond to the courier’s calls or shipping companies, and for any shipment not received by its owner. If the customer wishes to resend the order, they must pay the shipping cost again. • The store disclaims responsibility for any delays or loss of shipments during shipping and delivery by shipping companies, as we do our best to dispatch orders as quickly as possible, but we cannot control external conditions related to shipping companies and delivery agents.⸻For customers outside Saudi Arabia: We apologize, the return or exchange policy does not include international orders due to differences in shipping and customs regulations and the difficulty of inspecting the product after receipt. All products are carefully inspected before shipping to ensure their quality.